zz55's Privacy Policy
Protecting your personal information is our top priority. This policy provides a full description of how we collect, use, and store information.
Introduction & Scope of Policy
zz55 operates a safe and reliable online gaming platform for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is our responsibility. This privacy policy ("Policy") describes in detail how we collect, process, store, and disclose information when you use our website and related services.
This policy applies to all individuals who use any service on the zz55 platform — whether they have registered as a member or are simply visiting. By using our platform, you are agreeing to the terms of this policy.
What Information We Collect
Running the zz55 platform requires collecting various types of information. The categories of this information are detailed below:
Identity Information
For the purpose of creating and verifying your account, we collect the following information:
- Full name
- Date of birth (for age verification — minimum age 21)
- Email address
- Mobile number
- Government-issued ID details (where applicable)
Financial Information
For payment processing, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Relevant bank account details
- Transaction history and amounts
- Deposit and withdrawal records
We never collect or store card numbers or bank passwords.
Technical Information
Information collected automatically to improve service quality:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookies and session data
- Page visit time and duration
Gaming Activity Information
To ensure a fair gaming environment, we keep:
- Game play history and results
- Bet amounts and frequency
- Bonus and promotion usage records
- VIP level and points information
- Responsible gaming preferences
How Collected Information Is Used
zz55 uses your information only for specific and legitimate purposes. The main reasons we use your information are described below:
- Account management: Keeping your account active, verifying logins, and ensuring account security.
- Payment processing: Completing deposit and withdrawal requests quickly and securely. Ensuring a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000.
- Customer service: Resolving your complaints and questions promptly. Our round-the-clock (24/7) support team is dedicated to serving you.
- Security & fraud prevention: Detecting and preventing illegal activity, account hacking, or fraud attempts.
- Age verification: Conducting the necessary checks to ensure only those aged 21 or above use the platform.
- Responsible gaming: Identifying risky behaviour related to excessive gambling and providing timely support.
- Platform improvement: Analysing user experience to improve service quality.
- Legal obligations: Storing and providing information as required to comply with applicable laws and regulations.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience on the zz55 platform. Cookies are small text files stored on your device.
Essential Cookies
Essential for the basic functionality of the platform. These are required for maintaining login sessions, security verification, and payment processing. These cookies cannot be disabled.
Functional Cookies
Used to remember your preferences, such as language preference or game settings. This makes each of your visits more convenient.
Analytics Cookies
Used to understand user behaviour. This data is completely anonymous and is used only to improve service quality.
Disclosure of Information to Third Parties
zz55 never sells, rents, or shares your personal information with third parties for commercial purposes. However, in certain circumstances, sharing limited information may be necessary:
- Payment providers: Only the necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These providers follow their own privacy policies.
- Technology service providers: We work with trusted partners for platform infrastructure, cybersecurity, and technical support. These partners are bound by strict confidentiality agreements.
- Law enforcement agencies: Information may be provided in response to court orders, legal processes, or valid requests from government authorities.
- Fraud prevention agencies: Information may be shared with relevant agencies to assist in investigating illegal activity, money laundering, or fraud.
Outside the circumstances listed above, information is not shared with any third party without your explicit consent.
Data Security Measures
zz55 uses industry-standard technologies and practices to protect your information. Our security framework is as follows:
SSL Encryption
All data transfers are protected by SSL/TLS encryption, which safeguards your information from interception.
Data Encryption
All stored sensitive information is kept in an encrypted format. Passwords are never stored in plain text.
Security Monitoring
Our systems are monitored 24/7. Any unusual activity is detected and addressed immediately.
Access Control
Only authorised personnel can access the necessary information. All access is logged and regularly audited.
Data Retention Period
We store your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Account information: Retained for as long as the account remains active. After the account is closed, it is kept for a specified period as required by law.
- Transaction records: Must be retained for an extended period in accordance with financial regulations.
- Gaming history: Kept for the period required for responsible gaming monitoring and dispute resolution.
- Communication records: Conversations with customer service are stored for a specified period.
- Technical logs: Kept for a short period and deleted regularly.
Your Privacy Rights
Every user of zz55 has certain rights over their own information. We respect these rights and aim to respond to your requests within a reasonable time:
Right to Access Information
You may request a copy of the information we hold about you at any time. We will provide that information to you within a reasonable time.
Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you may request a correction. Keeping information accurate and up to date ensures service quality.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted, such as during a dispute about the accuracy of the information.
To exercise these rights, please contact our support team. We will process your request after verifying your identity.
Protection of Minors
zz55 strictly ensures that this platform is for those aged 21 or above only. We do not knowingly collect personal information from any minor.
Policy Changes & Updates
zz55 may periodically review and update its privacy policy. Changes may be made to this policy due to expansion of services, technological changes, or legal requirements.
We will notify you through the platform of any significant changes. Continued use of the platform after changes have been made will be considered as your agreement to the revised policy. Therefore, it is recommended that you visit this page regularly.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. zz55's support team is able to assist in both Bengali and English and is available 7 days a week, 24 hours a day.
Contact Us
Log in to the platform and speak with us directly via live chat — 24/7 support available.
[email protected]
7 days a week, 24 hours a day — in both Bengali and English